Lucas Furniture & Mattress in Kokomo, IN Open now

Reviews about Lucas Furniture & Mattress

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  May 26, 2019, by Mary Wilcox
  Short version. We purchased a new bedroom set from Lucas Furniture, with the understanding that Ken Lucas would do a special finish for us. When I questioned him about the poor workmanship when it was delivered I got yelled at! and told to just return for a refund on two occasions. We were blow away by his temper, outbursts and insults. I tried to speak with Kandi Lucas about our dilemma and she told me “It’s just furniture”. Every piece had to go back to respray the clear coat because it was so poorly done, leaving voided stripes. Some areas had raised woodgrain without any clear coat at all. Not only do we now have 2 different levels of shine on 2 pieces, because Ken changed products in the middle of the job, there is overspray on entire front of dresser. They were very careless when pieces went back and badly damaged 2 drawer edges, chipping veneer on one, and stained the felt lining inside one drawer. There was a THICK layer of sanding dust inside all pieces and all drawers were covered in dust inside and out. Delivery guys helped me clean it all up. We saved up to buy a nice bedroom set for our 45th wedding anniversary and this is what we sadly got from Lucas Furniture. It is hard to believe this kind of workmanship, irrational behavior, non-communication and carelessness is thought acceptable by any business. They have shown no remorse and have repeatedly refused to refund finishing costs. We are very dissatisfied with our experience and would NOT recommend Lucas Furniture to anyone.